A digital dispatch centre for your fleet.
Melly brings together the passenger app, the driver app and a company management dashboard. You set prices and routes, drivers accept requests on their smartphones, and online payments flow into fully itemised settlements.
- PLN 0 for operators – no subscription, no fees
- Passengers pay upfront: BLIK, card, Apple Pay, Google Pay
- Free demo and company onboarding
Who it’s for
One platform, two kinds of partners
Melex operators
Live passenger requests, a driver app, fleet and team dashboard, analytics and online payment settlements.
See the dashboardAttractions and venues
Show your venue to tourists in the Melly guide – with a description, gallery, opening hours and map, in the app they use on the go. They can buy tickets right on their phone, with a QR code for the gate, and your venue can become a destination for melex rides.
Add your attraction
A micro-marketplace for rides
How a request becomes a paid ride
- Step 1:
Passenger sends a request
Destination, number of people and GPS pickup point. The request stays active for 2 minutes.
- Step 2:
Drivers get an alert
A notification with sound and vibration reaches drivers with free seats and a matching destination – on Android, even on the lock screen.
- Step 3:
Driver makes an offer
Ticket price set by the company, optionally with a driver discount. The offer reserves seats in the vehicle.
- Step 4:
Passenger pays online
BLIK, card, Apple Pay or Google Pay. Once paid, the system creates a settlement and sends PDF confirmations.
- Step 5:
The PIN closes the ride
The driver enters the passenger’s PIN – the ride is counted and the vehicle’s passenger count stays up to date.
Operator dashboard
A dashboard that replaces the notebook and the phone
Set things up in the web dashboard, run them in the field with the driver app.
Analytics
Revenue, rides, passengers, driver and vehicle performance. Period comparisons and export to PDF/XLSX.
Settlements
Every payment broken down: ticket price, discount, deductions and net income. Export to PDF/XLSX.
Fleet
Vehicles with seat count, registration and fleet number, and photos. Block a vehicle with one click.
Team
Email invitations, roles, “trusted” driver status and secure PIN reset.
Routes and tickets
Routes with stops on the map, offers and ticket price lists. Reorder everything by drag and drop.
Complaints
A thread with the passenger, approval with a refund amount and automatic escalation of cases unresolved after 7 days.
Operator terms
An editor with a ready-made template, version history and a PDF the passenger accepts before paying.
Driver app
The same Melly app – turn your phone sideways, confirm your PIN and accept requests from your region.
Why Melly
Fewer phone calls, more rides
Requests without a dispatcher
Orders go straight to drivers in the region who have free seats.
Payment before the ride
The passenger pays online before boarding, and the PIN confirms the ride took place.
Free for operators
You pay nothing for the app, the dashboard, the demo or company onboarding. The Melly commission is added to the price the passenger pays.
Full transparency
Every payment, discount and deduction visible in settlements and reports.
Savings calculator
How much time and money will you win back?
Work out what taking requests by phone costs you today. With Melly, orders go straight to drivers and passengers pay in the app – no calls, no dispatcher.
Your savings this season
- Time recovered
- 120 h
- 120 min a day
- Money saved
- PLN 4,200
- Requests without a phone call
- 2,400
- Melly cost for operators
- PLN 0
Estimate based on the data you entered. We assume that orders placed in the app need no phone handling.
Book a free demoSecurity and GDPR
Data protection built into the platform
Encrypted personal data
Email, phone number and surname are encrypted in the database, and searches run through HMAC indexes.
Company isolation
Many companies on one platform – data separated at company level and by access policies.
User consent and rights
Granular consent, data export and anonymisation of accounts inactive for 3 years.
Abuse protection
Rate limiting, bot protection for logins, PIN lockout after failed attempts and daily backups.
Onboarding
Get started free in four steps
- Step 1: ApplicationEnter your email and accept the terms.
- Step 2: AccountSet your password via the link in the email.
- Step 3: Company detailsPolish tax ID (NIP) with auto-fill from GUS, number of melexes and drivers, regions of operation.
- Step 4: ActivationThe Melly team verifies your application and creates the company owner account.
FAQ
Frequently asked questions
What does onboarding look like, step by step?
After a free demo, you fill in the application – email, password and your company’s Polish tax ID (NIP); we fetch the remaining details from the GUS registry. The Melly team verifies it and activates the owner account. Then, in the dashboard, you add vehicles, set ticket prices and invite your drivers.
How do I add drivers to my company?
In the dashboard, under the Team tab, enter the driver’s email. A new user receives login details by email, while someone who already has a Melly account gets a link to accept the invitation. A driver can belong to only one company.
What phone does a driver need?
A smartphone with Android 7.0 or newer, or an iPhone with iOS 15 or newer, plus internet access. Drivers install the same Melly app that passengers use – from Google Play or the App Store.
How does a driver start working in the app?
They log in and turn the phone to landscape – the app switches to driver mode – then confirm their identity with a 4-digit PIN. Next, they choose a vehicle, destination and ticket price and start an on-demand ride.
How do drivers receive requests?
New requests from the region arrive live with a sound alert and vibration, and on Android also on the lock screen. While working, the app should stay open – the screen stays on and the melex’s location updates in real time.
Who can start rides on their own?
On-demand rides can be started by the company owner and by drivers you mark as “trusted” in the dashboard. You can change this status at any time.
What if a driver forgets their PIN?
The owner resets the PIN in the dashboard, and the driver receives an email with a link valid for 60 minutes. After several wrong attempts, the PIN is temporarily locked, which protects the account from misuse.
Can drivers see the company’s finances?
No. Drivers work in the mobile app and see only their own rides. Settlements, complaints and company details are available only to the owner in the dashboard.
How much does Melly cost for operators?
Nothing. The driver app, the operator dashboard, the demo and company onboarding are all free. The Melly commission is added to the price the passenger pays.
Contact
Book a free demo
We’ll show you the operator dashboard and the driver app – the demo and onboarding are free. Tell us a bit about your company and we’ll get back to you by email to arrange a time.